General Information

Good to know before ordering.

Yes, totally. Every shoe is made to order, therefore we can include all kinds of personalisation.

We can work with used shoes, as long as they are in acceptable shape.

This is because our work might be less durable on a used shoe than on a brand new pair.

No. We are not associated / affiliated with the sneaker brands seen on our website.

We only provide a customisation service! This service may include sourcing the base shoe from authentic retailers or the brand itself for the customer.

Each brand, their brand names, logos and images are registered trademarks.


Everything you need to know about the shipping process.

We ship worldwide!

GERMANY - FREE (1-2 days)
EUROPE - 5€ (3-6 days)
INTERNATIONAL - 30€ (2-3 weeks)

Fulfillment time takes around 2 weeks.*

*It can take longer in some cases due to higher order volume etc.

All orders are 100% insured and trackable.
We ship our orders with DHL & UPS.

Returns & exchanges

The most common questions about returns, exchanges and how to find your size.

No, we do not accept returns.

All sneakers are made-to-order for each customer in particular.
Please find out your size before ordering.

If you are unsure about your size, you can take these sizing charts as reference.
Or try on a pair in a local sneaker shop.

Nike Sizing Chart
Vans Sizing Chart
Adidas Sizing Chart
Puma Sizing Chart

We do accept returns on our custom-made clothing.

However, please shop responsibly. We still make all of our products ourselves.
You need to pay for the shipping back.

Durability & cleaning

Can I wear them when it rains and how do I clean them? Learn more here.

Yes, all shoes are 100% water- and scratchproof!

We do not recommend putting them in the washing machine.

Please clean them by hand to ensure maximum durability.

No. Every sneaker is handmade, but not necessarily painted.
We paint, sew and print on shoes, depending on the design and what works best.

Keep in mind all shoes are handmade.
We take all necessary steps to maximise the durability, but they are not made for hiking trips or the wildest parties.